Guest Guide

Dear Patient and Her/His Family,

Merkez Prime Hospital aims to provide the best possible healthcare service to accelerate your recovery process with its experienced healthcare staff, and provides services using cutting-edge diagnosis and treatment technologies.

We are aware of how valuable it is for you to access correct and reliable health services for the health of yourself and your loved ones. Our hospital provides services with a quality and multidisciplinary approach with this attention and awareness that will respond to all your health needs.

Thank you for entrusting your health to us.

ADMISSION PROCESS

Admission Day

Our Hospitalization and Discharge Operations Unit is on the 1st floor of our hospital. Our hospital provides 24/7 service for your patient hospitalization procedures. You can have your transactions made in our emergency services during official holidays and similar times.

You must bring the following documents for hospitalization:

TR ID or driving license (T.R. Identity No)
Passport for TR non-citizens
Medical Documents
Insurance card for private insurance holders, insurance admission approval form taken from the doctor

Treatment Payment Information

Our Patient Hospitalization and Discharge Operations Unit informs the patient and their relatives about the treatment costs during the hospitalization. If your hospitalization period is planned before, your pre-authorization process can be started before the day of hospitalization. Although we have an agreement with your insurance, the hospitals or services that your policy applies to may vary regarding your policy details. For this reason, we recommend that you consult with your insurance company about the validity of your policy in our hospital.

Your Comfort During Hospitalization:

All of our patient rooms are designed to meet all the basic needs of patients and their relatives, and are divided into standard, suite and VIP according to their comfort demands.
All our rooms have a private bathroom, television and wireless internet connection. Our Hotel Services Unit also provides your needs such as toothbrush, toothpaste, shampoo, tea and coffee in the room.
You can call your floor nurse if you need by pressing the red button at the end of the cord on the back panel of your bed, and get live conversation service with the visual panel. In the bathroom, if you pull the red cord next to the toilet, our floor nurses will come to help.
We have all kinds of hygiene products to meet your needs in our toilets and bathrooms, and we have hot water service 24 hours a day, 7 days a week. Cleaning services are carried out by our floor staff on a daily basis in accordance with the hygiene rules.
To be able to connect to our hospital's wifi network free of charge, you should choose Merkez Prime Guest network. Then you can log in by entering your name, surname, T.R. identity number and year of birth on the screen that appears. Our guests who are  not citizens should use the passport option.
You can adjust the heating, cooling and ventilation features with the air conditioning system in your room. When the window is opened in our smart building system, the air conditioning system is deactivated. When the window is turned off, the air conditioning system comes on automatically.
Our doctors visit their patients on our inpatient floors and check them regularly. With these controls, the treatment planning that the patient needs is made.
Minibar concept in your room includes cold drinks and snacks. Ingredients and price information above detailed. We have 24/7 security staff at our hospital to ensure your safety.
Within our hospital there is a prayer room on the -2nd floor.
We have 24/7 security staff at our hospital to ensure your safety. Images are also recorded with our cameras located inside and outside the building.
For the health of our patients and to minimize the risk of infection, more than 1 attendant is not accepted in our rooms. You can apply to your floor nurse for the preparation of a single attendant bed.

Meals:

A special diet program is applied to our patients under the supervision of our doctors and Nutrition and Dietetic Specialists.
You can request an order to the room at any time from the menu catalog, which is placed for you in your room, and the pricing is invoiced in discharge procedures. Click to view the menu.
Our cafeteria is open 24/7.

DISCHARGE PROCESS

Your registration process starts with the approval of your doctor after completing your final checks.
Your floor secretary checks the receipt of services, medication and supplies.
After all controls are made, your floor secretary informs our Patient Hospitalization and Discharge Procedures Unit about your discharge procedures.
You will be directed to the Patient Hospitalization and Discharge Procedures Unit on the 1st floor with the "Discharge Form" prepared by your floor secretary and the necessary documents to be delivered to the Patient Exit.
Your transactions are completed according to the insurance you use in our hospital.
Our Patient Hospitalization and Discharge Unit provides 24/7 service. You can have your discharge made in our emergency services during official holidays and similar times.

Before Discharge:

Your doctor will inform you about your discharge time the day before, and do not forget to plan your post-discharge appointment with your doctor.
Ask your doctor what you wonder about the drugs you use.
Get information about what you should do at home.
Ask for a telephone number to call when you need.
Please take care to appear at the specified date and time for your follow-up appointment.

Contracted Insurance Providers

We have special agreements with the Social Security Institution , private healthcare and healthcare-adjacent insurance companies and other private institutions.

VISIT PLANNING

Your treatment planning at our hospital starts with the appointment of the doctor you want to be treated through our Call Center or website. You can get information about our examination prices from our Call Center, and you can learn the prices related to the analysis and tests according to the treatment planning decided after the doctor's examination from our Patient Admissions Unit.